Remote support (telephone, web portal and email) is operated by a team of highly skilled professionals on the TSI Service Desk. TSI World customers are given access to the Service Desk providing a single point of contact for all enquiries, requests for assistance and logging and monitoring of incidents for designated school staff. This is via email and telephone as well as an online Portal’ providing web access to allow logging and monitoring of support calls. The Service Package includes: Unlimited telephone and remote support calls including assistance with hardware, core services, higher level support issues, particularly with major outage issues. It also covers an advice facility to assist the in house staff with planning projects and ICT development / strategy plans and for major/critical priority incidents a service call can be raised and TSI World will supply an engineer to site as quickly as possible.