Service Desk

Service Desk

 

Whilst our Service Desk team are highly capable from a technical perspective, they are also able to deliver more human side in service delivery. Our engineers have the ability to empathetic to your user’s problems whilst understanding the pressure hat they are on. Whether you have 30 children screaming at you because your whiteboard isn’t working or you have 15 minutes before that big sales pitch and your presentation isn’t anywhere o be found, we still provide that personalised service.

Service Features

  • Enterprise-ready 24/7 service (delivered across a global customer base)
  • Extensive remote support and management capabilities (99%+ remote fix)
  • Highly skilled Service Desk engineers (Microsoft accredited as standard)
  • Third-party supplier interaction
  • Enterprise class IT Service Management system – this can be extended into your environment too
  • Robust and extensive Knowledge Management process

What makes TSI World Different?

  • As a customer, you have access to the ServiceDesk portal and you’re “Walled Garden” where your support calls reside.
  • Named engineers for consistency and peace of mind.
  • Multiple Service Desk contact mechanisms to suit your user’s varying needs. (Email, Phone, Web & IM).
  • A flexible and tailored approach to service design – aligning to (but not being constrained by) ITIL